Legal
Delete your account & data
You can request that we delete your XO Pest account and the personal data associated with it. Use either method below.
1. Delete in the mobile app (fastest)
- Open the XO Pest app and sign in.
- Go to Profile → Account.
- Tap Delete account and confirm.
This permanently deletes your login, cancels any active subscription, and deactivates your customer account.
2. Request deletion by email
If you cannot use the app, email us from the address on your account:
Include:
- The email address on your account
- Your full name
- A clear request to delete your account and associated data
We will verify ownership of the account and process the request. We typically respond within 7 days and complete deletion within 30 days, unless a shorter period is required by law.
What we delete
When your deletion request is completed, we remove or deactivate:
- Your login / authentication account
- Profile and contact details tied to your customer account (name, email, phone, and related account fields)
- Push notification tokens for your devices
- Access to the app and My Account for that login
Active billing subscriptions linked to the account are cancelled as part of deletion.
What we may retain
We may retain certain records when required for legal, tax, accounting, fraud prevention, or Illinois structural pest control recordkeeping — for example invoices, treatment records, or service history. Retained records are limited to what the law or legitimate business needs require and are no longer used for everyday account access.
Questions
Privacy policy: https://xopest.com/privacy
Contact: info@xopest.com