Legal
Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect personal information when you use xopest.com, our customer and field mobile application, My Account, and related services (collectively, the “Services”).
1. Who we are
XO Pest provides pest control services for homes and businesses in Illinois. Our legal entity is EXOPEST LLC.
Questions about this policy: info@xopest.com
2. Information we collect
Depending on how you use the Services, we may collect:
- Identity & contact data — name, email address, phone number, business name, and property or location contact details.
- Account data — login credentials, role (customer, technician, or office), and profile information linked to your account.
- Service & property data — service addresses, pest concerns, appointment history, service agreements, treatment records, invoices, referrals, and related notes.
- Photos & media — photos you or our technicians capture for service reports and job documentation (camera or photo library access is used only when you grant permission).
- Payment data — billing details processed by our payment provider (Stripe). We do not store full card numbers on our servers.
- Device & notification data — device push notification tokens and basic technical information needed to deliver appointment and service reminders when you enable notifications.
- Communications — messages you send us (for example inspection requests, support emails, or account inquiries).
3. How we use information
We use personal information to:
- Provide, schedule, and document pest control services
- Create and manage customer, technician, and office accounts
- Process payments, agreements, invoices, and service guarantees
- Send service reminders, reports, and transactional messages
- Respond to inquiries and provide customer support
- Improve safety, security, and reliability of the Services
- Comply with law and Illinois structural pest control recordkeeping
We do not sell personal information, and we do not use names or other personal data for third-party advertising tracking or data-broker sharing.
4. How we share information
We may share information with:
- Service providers that help us operate the Services — for example cloud hosting and authentication (Google Firebase), payment processing (Stripe), and email or messaging delivery tools — under contracts that limit use to providing services to us.
- Our team — authorized office staff and technicians who need the information to perform or support your service.
- Legal & safety — when required by law, regulation, legal process, or to protect rights, property, or safety.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
5. Mobile app permissions
Our iOS/Android app may request access to the camera, photo library, and notifications. These permissions are used to attach service photos and send appointment or service reminders. You can deny or revoke permissions in your device settings; some features may then be unavailable.
6. Data retention
We retain personal information for as long as needed to provide the Services, maintain service and regulatory records, resolve disputes, and meet legal obligations. When information is no longer needed, we delete or de-identify it where practicable.
7. Security
We use administrative, technical, and organizational measures designed to protect personal information, including authenticated access controls and encrypted transit where supported by our providers. No method of transmission or storage is completely secure.
8. Children’s privacy
The Services are intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact info@xopest.com and we will take appropriate steps to delete it.
9. Your choices & rights
Depending on applicable law, you may request to:
- Access or correct personal information we hold about you
- Update account details in My Account or the mobile app
- Opt out of non-essential marketing emails (transactional service messages may still be sent)
- Request deletion of your account data, subject to legal retention needs — see Delete your account & data
To make a request, use https://xopest.com/delete-account or email info@xopest.com.
10. Third-party links
The Services may link to third-party sites or payment pages (such as Stripe Checkout). Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” above will change when we post updates. Continued use of the Services after an update means you accept the revised policy.
12. Contact us
EXOPEST LLC d/b/a XO Pest
Email: info@xopest.com
Website: https://xopest.com